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Have A Question? We Can Help

Have a question?  We have answers.  Here you'll find information about setting up your artwork, using templates, production turnaround times, individual product information, shipping and much more.  If you don't find the information you need, please give us a call at 866-471-3868. 


What sizes are available for postcards?

The standard sizes that we have available on our website are:
4x6 postcards
4.25x5.5 postcards
4x9 postcards
5x7 postcards
4x3 postcards

However, if you are looking for a specific size that you don't see, please request a custom quote.

We also offer EDDM sizing beginning at 6.5″ × 9."  For a custom quote, send your specs to a sales rep. 

What sizes are available for custom print posters?

Standard custom print poster sizes available on include:

However, if you're looking for a specific size, please send your specs to a sales rep. 

What type of paper and finish are available for print products?

Postcards include full color, double sided printing on 16pt cardstock. The following finishes are available for postcards:
Glossy UV (this is a shiny finish that can NOT be written on)
Matte (this is a flat, very subtle finish that CAN be written on with most writing instruments)
Uncoated (this has no finish at all and CAN be written on)
Glossy UV/Uncoated (the front of the postcard has a shiny finish that can NOT be written on, and the matte has a flat, subtle finish that CAN be written on). 

Posters come standard with full color printing on one side, and are available on 100# Gloss Text Paper. This paper is thicker than printer paper and has a subtle shine to it (standard tour and band merch poster material).

If you're looking for a specific paper type or finish, please send the specs to a sales rep. 

I don't see the poster/postcard size I'm looking for. Can I order custom print products?

The print products listed on our site are the most popular "standard" sizes and paper type. We are also able to accommodate a variety of other print product options if you don't see what you're looking for.  If you know the specific print size, material, and/or finish, we would be happy to provide you with a custom quote.  Please send your specs to a sales rep for a custom quote. 


What is the turnaround time on print products?

Turnaround time begins the day after art approval and does not include shipping time.  

Standard turn-around time for most print products is 5-9 business days, depending on the product. 

Please let us know ahead of time if your order requires a specific deadline, and we will do our best to work within your time frame. 

How do I set up my artwork for print products?

All of our print products include full color printing.  

Please be sure to size your artwork to be 300dpi at the size it's being printed with a 1/8" bleed area around the edge (in other words, keep all text away from the edge!), so nothing gets cut off.  Please send artwork as one of the following formats: .eps, .ai, .pdf, .psd, or if none of those are available, we can accept a .jpeg or .png if the resolution is high enough. 

Please go to the individual product page to download templates.  If you aren't familiar with using templates or have any questions, our Art Department can do it for you or answer any questions you may have along the way.